Productivity – Managed IT Services | Cyber Security Solutions

Since the pandemic, employers around the world have needed to change. They’ve had to shift how their employees operate. Remote work is very much here to stay. Organizations and employees can both benefit from the work-from-home and hybrid work revolution.

Cost savings is a driver for supporting remote work. Employee morale and productivity also can be higher when employers grant this flexibility.

A majority of organizations support some type of remote work. Statistics show that:

16% of companies are completely remote
40% support hybrid office/remote working
44% don’t allow employees to work remotely

While there are benefits, there are also challenges to this new environment. Employers worry about the cybersecurity risks of remote teams. Managers can find it more challenging to make sure employees are doing what they should do.

The remote and hybrid work environment has led to the rise of employee monitoring tools. These tools have mixed reviews from employees.

What Is Employee Monitoring Software?

Employee monitoring software tracks digital movements. This can include everything from general clock-in clock-out tracking to taking screenshots of an employee’s computer several times per hour.

Tracking tools like Hubstaff and BambooHR track many activities on a person’s computer. The information is then sent in a daily or weekly report to the company.

Items that these tools can track are:

Time clock
Keyboard activity
Keystrokes
Mouse activity
Websites visited
Screenshots of the desktop
Apps used and how long in use

The most invasive of tools can even track the sounds and video of the employee. Tracking can be visible, so the employee knows about it or hidden from the employee. It depends on the tool used and the ethical considerations of the employer.

This type of monitoring can benefit an organization worried about “productivity theft.” But it can also alienate good employees and torpedo morale and trust. We’ll go through the pros and cons to weigh before you set up this type of system.

Pros of Activity Monitoring Tools

Helps Managers Understand How Employees Spend Their Day

One feature of many tracking tools is the ability to track time by project. This helps managers understand where employees are prioritizing their time. Knowing how much time employees spend on a project helps with ROI projections.

Reduces Non-Work Activities During Working Hours

One thing that employers worry about with remote employees is that they will waste time. A manager doesn’t want to pay someone only to find out the employee spent half their time on Facebook.

About half of monitored employees spend 3+ hours per day on non-work activities. When employees know that their boss is monitoring their app usage, they’re less likely to goof off.

Can Be an Easy Way to Track Time for Remote Workers

Smaller companies that work with fully remote teams may find tracking tools convenient. Employees or freelancers can track their time at the click of a button. Employers can put an hour-per-week cap on time. They can also manage payments automatically through the app.

Cons of Activity Monitoring Tools

Hurts Employees’ Morale & Productivity

Many employees feel they are put in a cage when monitoring is introduced. Morale can plummet, which takes productivity along with it.

Instead of focusing on work completely, various thoughts go through employees’ minds. Such as, “If I think about this problem too long, is the tracking going to give me a low productivity score?” Or “What happens when I’m on the phone with a customer and not moving my mouse around? Will the tracking make it look like I’m not working?”

Some of the feelings that employees can have when monitored are:

Betrayed
No longer trusted
Loss of company loyalty
Hurt
Treated like a number instead of a person

“Activity Monitoring” Doesn’t Mean Productivity

Many of these tracking tools send employees and employers “activity reports.” These reports simply look at keyboard and mouse activity during a specific time.

But what if the employee must solve a workflow issue and needs to use their brain, not the mouse? What if a salesperson is on the phone with a customer, not using their keyboard? Zoom calls bring a similar quandary. If you’re in a Zoom call, your mouse and keyboard aren’t being actively used as they would if you are typing.

Yet, the activity report doesn’t include this information. It will simply give a score of x% based on keyboard and mouse activity. This could make an employer think a worker was goofing off when they were actually working hard.

Costs Organizations Good Employees

Nearly half (47%) of surveyed tech employees stated they would quit if their boss tracked them. Employers implementing monitoring can alienate good employees and make them feel untrusted. They can also feel unappreciated.

When you relegate everyone to a number of keyboard strokes, you constrain creativity. Good employees often stay with companies where they feel appreciated and can grow. Once that’s gone, they’re likely to leave.

Finding a Balance

A few things to think about when finding the right balance between tracking too much or too little are:

What do you really need to track?
Should you treat all employees the same?
What do your employees think about monitoring?
Are you trying to solve a problem that doesn’t exist?
What features are unnecessary that you can turn off?
Is the tool giving you accurate data related to productivity?

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Featured Image Credit

This Article has been Republished with Permission from The Technology Press.

Over 2.4 million searches happen every minute on Google. It’s often the first stop people make when they go online.

We search daily for both personal and work needs, and often searching out the right information can take a lot of time if you have to sift through several irrelevant results.

One study by consulting firm, McKinsey, found that employees spend an average of 1.8 hours daily, or 9.3 hours each week, searching and gathering information. This can be a productivity sinkhole as more web results keep getting added to the internet every day.

One way you can save time on your personal and work-related searches is to learn some “secret” Google search tips. These help you narrow down your search results and improve productivity by helping you find the information you need faster.

Search a Specific Website Using “site:”

Sometimes you need to find information on a specific website. For example, you might need to locate a government statistic that you know is out there but can’t seem to bring up on a general search.

You can use Google to search keywords on a specific website by using the “site” function.

In the search bar use the following: site:(site url) (keyword)

This will bring up search results only for that one specific URL.

Find Flight Information Without Leaving Google

When you need to access flight information, you’re often on the go. Either getting ready to head to the airport or waiting for someone to arrive. Having to load multiple site pages in your browser can take valuable time. Instead, get your flight results directly from Google.

Just type in the flight number and the name of the airlines, and you’ll get a listing of flight information without having to click to another page. You can even tab to choose flight info for that same flight on different days.

Look for Document Types Using “filetype:”

If you’ve just been tasked with coming up with a presentation on sustainable energy, it can be helpful to see what other people have done on the same subject.

Searching websites can give you a lot of details to sift through but searching for another PowerPoint presentation can provide you with even more insight into how others have distilled that information down into a presentation.

Google has a search function that allows you to search on a file type, so instead of webpages showing up in your results, files of the file type you searched will appear.

To use this function, type in the following: filetype:(type) (keyword)

In the case of wanting to find a PowerPoint on sustainable energy, you could use the following in the search bar: filetype:ppt sustainable energy.

All the results will be PPT presentations.

You can also use this function for other file types, such as:

DOC
PDF
XLS or XLSX
SVG
and more

Narrow Down Timeframe Using the “Tools” Link

One frustration is when you’re looking up something like a population or cybersecurity statistic and you end up with results that are too old to be relevant. You can spend valuable time paging through the search results, or you can tell Google what time frame you’d like to search.

To narrow your search results by a specific timeframe, do the following:

Enter your keyword and click to search.
Under the search bar, click the “Tools” link.
Click the “Any time” link.
Choose your timeframe.

You can choose from preset timeframes, like past hour or past year, or you can set a custom date range for your results.

Locate Similar Sites Using “related:”

When you’re researching a topic online, it’s often helpful to find similar websites to the one you are viewing. Seeing related sites can also be used if you’re trying to find a specific product or service online and want to do some comparison shopping.

Google can provide you with a list of related websites when you use the “related” function.

In your search bar, type the following: related:https://website.com

One more way that you can leverage this search tip is to look for competitors by entering your own website URL in the search.

Get Rid of Results You Don’t Want Using “-(keyword)”

Non-relevant results are one of the main timewasters of online searching. You have to page through results that have nothing to do with what you really want to find, just because they use a related keyword.

For example, say you were searching the Ruby Slipper Cafe in New Orleans. But in your search results, you keep getting pages related to the movie the Wizard of Oz. You could eliminate those irrelevant results by using the negative keyword function.

Just type: (keyword) -(keyword)

Basically, you are just putting a minus sign in front of a keyword that you want to exclude from your search. In the example above, you would type: ruby slippers -oz.

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